We mainly use Royal Mail for our UK deliveries but will use other couriers when necessary.

To manage expectation we say deliveries take between 2-4 business days from receiving your order but we have found it’s more like 1-2 business days. Orders received before 12.30pm Monday to Friday are normally dispatched the same day and are likely to be with you the next business day. Orders after 12.30pm will normally be dispatched the following day.

We mainly use Royal Mail’s ‘tracked 24 with signature’. Royal Mail state a delivery time of next business day. You’ll receive a Royal Mail tracking number for your parcel so you’ll know where your parcel is and if it’s on time Royal Mail Tracking. We don’t guarantee delivery times as once your parcel is with Royal Mail timing is out of our hands.

Royal Mail have slower delivery speeds in the Scottish Highlands and Islands, Isle of Wight and Isles of Scilly.

If you’re not in, Royal Mail should leave a red ‘Something For You’ card. The card will tell you what your options are for re-delivery, pickup or whether the parcel has been left with a neighbour, or in your nominated Safeplace.

Nominating a Safeplace

You can nominate to have your parcel left in a ‘Safeplace’ at your address. The location can be any secure, weatherproof area of the property, that is safe and easily accessible for the courier.

On our checkout page where you fill in your address there’s a box at the bottom of the form for your notes, you can put instructions there. We will then transfer your instructions to the delivery company. You must state clearly in your note that you’re nominating a single ‘Safeplace’ for example:

• Safeplace: Outside the garage door
• Safeplace: In the porch

The draw back when using a ‘Safeplace’ is that you, not us, will be responsible if the parcel goes missing or is damaged after it has been left.

Change of delivery address after dispatch

Some couriers may directly offer you the option to change the delivery address once your item has been dispatched, please be aware, if there is a charge for this service we will pass this cost onto you.

Yes it’s safe. Firstly you’ll see the padlock symbol in your browser address bar, this signifies a secure connection and all the information you share is encrypted.

Credit card payments are handled by a third party company Stripe. Stripe adheres to the stringent security standards of PCI DSS (Payment Card Industry Data Security Standard), ensuring the protection of sensitive payment data. Any financial information you share such as your debit/credit card details are dealt with by Stripe directly. The debit/credit card form on the checkout page is connected to Stripe, jackdust.com does not see or store any of your sensitive card data.

If you choose to make payment using PayPal you are automatically connected to PayPal’s servers, jackdust.com does not see or store any of your PayPal account data.

Once you’ve completed the payment process you’ll receive two emails. One email  directly from the payment service provider (the company handling the secure card transaction or PayPal if you’ve paid via your PayPal account). This is your confirmation that your debit/credit card or PayPal account has been charged. The second email comes from us and will contain your order details and address details confirming your order has been received.

A further email will be sent once your order is dispatched.

Please contact us within 14 days via email at jack@jackdust.com if an item you receive is not quite what you expected so we can discuss the options including the return address. 

We try to make returns as hassle free as possible by just asking that you securely repackage the item, include the order number and your full name and address in the package then post it back to us. We would advise you to use a tracked delivery service because you’ll be responsible for the items in transit.