Effective from: 10 September 2024

Introduction

Welcome to JackDust.com (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and use our services.

Company Information

Company Name: Jack Dust

Website: Jackdust.com

Contact: jack@jackdust.com

It is likely that we will need to update this privacy policy from time to time so please return to this page periodically in order to keep up to date with any changes.

Why We Collect Personal data

In order that we may provide a service and fulfil any obligations to you it is necessary for us to collect and process personal data.

Data Collection

All areas of our website are protected with secure connections over “https” technology. Access to your personal data is password protected and we use secure server technology that implements Transport Layer Security (TLS) encryption to protect your sensitive data.

We Collect the Following Types Of Personal Information From Users

Name, email, mobile and address through forms, cookies and analytics tools.

We do not store any payment information, instead, we rely on our GDPR compliant payment gateway Stripe to securely handle any debit or credit card transactions. Stripe Privacy Policy

How We Use Your Personal Information

We use the information that we collect from you for the following purposes:

• Creating Accounts
• Marketing/Promotional
• Testimonials
• Customer Feedback
• To Enforce T&C
• Support
• Administration Info
• Targeted Advertising
• Manage Customer Orders
• Site Protection
• Dispute Resolution
• Manage User Account
• When engaging with us on social media
• As part of our service to you, we may contact you by email or telephone to provide essential information related to your purchase
• To send newsletters

How We Share Your Information

• Payment Processors: To handle financial transactions
• Shipping Companies: To fulfil orders
• Analytics Providers: To improve our website

Third parties such as Google Analytics, may drop cookies on your computer or mobile devices. These cookies may use information about your visits to our websites to provide relevant advertisements about goods and services that you may be interested in. The information collected through this process doesn’t let us, or them, collect your name, contact details or other personally identifying details unless you choose to provide them.

Where required by law we may disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so.

Data Security

Data transmitted over our website is encrypted. All areas of our website are protected with secure connections over “https” technology. Access to your personal data is password protected and we use secure server technology that implements Transport Layer Security (TLS) encryption to protect your sensitive data.

Retention of Your Information

We will retain your personal information for a limited period or for as long as we need it to fulfil the purpose for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record keeping/reporting in accordance with the applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. 

For purposes such as tax, accounting and warranty we will keep a record of all orders placed with us for the legally required duration of seven years.

Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly) may be stored indefinitely.

Checking Your Identity

We may need to request specific information from you as a security measure. This is to confirm your identity and prevent personal information being disclosed to any person who has no right to receicve it.

User Rights

You may request to access, update or delete your personal information by contacting jack@jackdust.com

Marketing communications are only sent with user consent. Users can opt-out anytime.

Third Party Links

Our service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third party, including any third party operating any websites or service that my be accessible via links on our website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.